Startup & shut down
Too slow! –
-Before startup: Disconnect USB devices, eject CD/DVDs first
– Before shut down: Close all active programs, disconnect USB devices, CD/DVDs
– Tune up Windows (remove malware, un-needed programs; run scandisk (chkdsk), defrag….)
Cannot Shut Down/Restart
– See above, if all else fails, then Hold Down the power button, till it powers off
– Tune up windows
Cannot start: -
-the screen is black, no power in?
– Desktop: Check power cord, I/0 switch at the back (wait for an hour or so, if overheated)
– Laptop: take the battery out, plug in the power cord; repeat
– All else fails, bring pc to HWSIG (Tue, 1-4pm)
My CD-DVD won’t reject!
– Right click the CD-drive, select eject won’t work either!
• If you are burning a CD/DVD, then you must wait till it automatically reject
• If the burning process is crashed/frozen, then, try ctrl-alt-del, highlight the CD-burning program, and end it
• IF ALL ELSE FAILS:
Re-start PC (might have to manually power it off), at booting up, BEFORE booting to Windows, press the CD-ROM’s eject button, take out the CD quickly
Windows Media Player has no sound:
• Check Speaker connection/connector; power, volume
• Open various other music players, e.g.,
RealPlayer, QuickTime, and make sure all the volume is NOT “Muted”
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| Tech Help Expert |
Lost Broadband Internet connection
1. Right-click the “Internet Network Connection” icon in the SysTray (- right-bottom corner of Windows
Taskbar), click “Repair” or “Diagnose and Repair”, or
2. Click Start/Run/cmd; type ipconfig/release all; ipconfig /renew all
3. In Win ME, Start/Run/winipcfg
4. Restart PC
5. If all else fails, try the following:
• Disconnect the power cord of the cable, or DSL Modem (- remove battery pack, if there is
any), wait for 1 to 1 min
• Plug back in the power cord, wait for 1 to 2 min. See if that works.
• If you have also a “Wireless Router”, remove its power cord, too, along with power cord of the cable/DSL modem. Wait for 1 to 2 min, plug back the cable/DSL modem first, wait for 1-2 min; then plug back the power cord of the Wireless Router, wait for 1-2 min.
• Cross your fingers (both hands). If that does not work, reboot pc.
• If it is still NOT working, then repeat the power cord disconnect ritual
• Anything more serious:
Lost dial-up internet connection
1. Try restart PC
2. Try use system restore to go back to an earlier date
3. Check modem status
• Control Panel: Phones and modems options
• Click the modem tab
• Click “Properties”, click Diagnostics
• Click Query Modem, if it comes back with a table of lines and numbers, the modem itself is function
(does NOT mean its physical connection is working, however)
• Click the “Driver’ tab, try rollback, update (better to have Modem CD with driver)
4. Re-install TCP/IP
• Locate the dialup dialer icon - Go to Start/Network connections
• Right click the dialup connector,
Missing “Quick Launch” option in taskbar’s menu
– Go to C:\Windows\Application Data\Microsoft\Internet Explorer\quick launch
– Delete the the “Quick launch” folder, reboot your pc.
Missing “Search” and “Run”
– Right Click Start\Properties
– Click “Start Menu”, Customize; Check proper boxes to display desired items
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